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FAQ

Want to learn a little more about Bitcoin gambling and what Punt Casino has to offer? Our crypto casino FAQ can fill you in on all the need-to-know details that may answer the questions you’re asking.


How to register, deposit, play, and withdraw - it’s all here to help you make the best of your Punt Casino experience.

General Casino FAQ

Only the best online casino you will find, hello? But on a serious note, Punt Casino is an online gambling platform that offers a next-level crypto casino experience with exceptional games, the biggest jackpots, and the fastest payouts around - guaranteed!
There are generally no laws prohibiting Bitcoin gambling, as cryptocurrencies are not seen as a legal form of currency in most countries around the world. For this reason, laws around the use of fiat currencies do not apply to crypto - not yet, at least.
Yes, you can! And loads of it. Once you’ve registered with a Punt Casino account and made your first crypto deposit, you can start playing any of our best online casino games to WIN REAL MONEY. We’ve got those big payouts and life-changing jackpots that all the players are looking for, so take your pick today.
No, you don’t. All our games can be played directly on the Punt Casino Webplay site, which means they can be accessed from anywhere, at any time. As long as you are connected to the internet, you can access your account and play casino games for real money on our world-class crypto gambling platform.
The good ones are, and Punt is the best. We are fully licensed with a Curacao Gaming License and are frequently audited by external consultants to ensure safe and fair online gambling for our players at any given time.
If you want to earn a commission for referring players to Punt Casino, visit www.luckypartnersclub.com.

Account FAQ

  1. Click on the “Sign Up” button on the top-right corner of the screen.
  2. Enter your email address and create a password.
  3. Select your preferred currency and click “Sign Up”.
  4. You will then receive an email with a confirmation code.
  5. Enter the confirmation code or click “Verify My Email” within the mail.
  6. Once verified, you’ll be ready to deposit and start playing.

Alternatively, you can use the quick-deposit window in the Punt Casino Lobby to register, make your first deposit, and claim your welcome bonus all at once. We recommend using this simplified method. It's quick, easy, and very effective.

After registering with a Punt Casino account, you can log in to your profile using the email address and password used to create your account. You can then make your first deposit, claim your welcome bonus, and start playing any of our top online casino games at Punt.
That’s a “no” from us. Punt Casino only permits 1 account per player, as most online casinos do. This is not only to protect the casino from fraudulent activity but also to protect the player’s personal information and funds.

To change your password, click on the Profile drop-down menu in the top-right corner of the screen and select “Profile Info”. In the “My Account” menu, you will find the option to change your account password under “Preferences” toward the bottom of the screen.

Click on the link to change your password, and enter your email address used to create your account in the field provided. You will then receive an email with instructions on how to change your password.

Make sure you have entered the correct username/email address and password that was used when creating your Punt Casino account. If you have forgotten your account password, simply click on the “LOG IN” tab in the top-right corner of the home page and follow these steps:

  1. Click “Forgot Password” on the login page.
  2. Enter the email address used to create your account.
  3. Click “Send Password Reset Link”.
  4. You will then receive an email with a link to reset your password.
  5. Click “Reset Password” in the email and follow the steps to complete the process.

If the problem persists, don't hesitate to contact our 24/7 support team via email at [email protected] for further assistance.

All that is required when signing up with a Punt Casino account is your email address and a new password.

You can then make your first deposit, claim your welcome bonus, and start playing any of our crypto games at Punt Casino instantly after verifying your email.

Once you have completed the registration process, proceed to your email inbox and find an email from Inclave and copy the verification code to confirm your account on our site. Or, you can simply click on the “Confirm My Email” button within the mail to proceed.

Firewalls and anti-spam programs could blockemails from unknown addresses. Please ensure that you add the following addresses to your safe sender's list: [email protected] and [email protected]

Here’s how to sure that you receive email communication from Punt regarding our latest bonus offers, newest game releases, and hottest promotions:

  1. Log in to your Punt Casino account.
  2. Click on the profile drop-down menu in the top-right corner of the screen.
  3. Select “Notifications” on the menu.
  4. Enable email notifications under “Advanced Settings”.

Deposit and Withdrawal FAQ

Depositing at Punt is very easy thanks to our quick-deposit window on the punt home page. And if you need a little more help with crypto transactions, check out our all-inclusive Bitcoin Guide on how to set up a crypto wallet, purchase your crypto, and make your first deposit at Punt Casino.

If you want to know more about our crypto deposit and withdrawal methods, our Banking page offers all you need to know about depositing and withdrawing your funds at Punt.

If you are depositing without claiming a bonus, the minimum deposit amount is only $9. However, to claim our stellar casino welcome package of 150% bonus and 500 free spins, a minimum deposit of $30 is required, but it’s definitely worth it, trust us.

So you want to cash out your winnings? Awesome! Here’s how:

  1. Click on the green “CASHIER” icon on the top-right corner of the screen.
  2. Select the “Withdraw” tab on the left side of the Cashier menu.
  3. Enter your withdrawal amount.
  4. Select your payout method (any accepted cryptos).
  5. Click “Withdraw” to submit your request and the funds will be on their way!

Deposits can be declined for several reasons, including network errors or incorrectly entered personal details. Make sure you have entered all your deposit details correctly.

It might also be that your transaction has not yet been confirmed on the blockchain. In some cases, it could take up to 10 minutes for a transaction to be approved on the blockchain, so hang in there.

The other possibility is that your crypto wallet has not yet sent the funds. Also, confirm that you have used the correct deposit address to perform the transaction. In future, you might want to use the QR code function to deposit seamlessly from your mobile crypto wallet.

That depends on how quickly your transaction is confirmed on the blockchain. However, our average deposit speed at Punt Casino is rarely over 10 minutes, and in most cases, far less. Once you’ve deposited into your Punt account, your funds should reflect within a few minutes, if not instantly.

You can view all your previous deposits, withdrawals, and bonus coupons claimed by clicking on the green “Cashier” icon in the top-right corner of the home page.

Yes, but nothing too serious. The maximum withdrawal per day is currently $2,500 and $7,500 per week. Your withdrawal will be paid out within 7 business days of the withdrawal request. Also, make sure you have wagered funds before requesting a withdrawal, as this is in line with anti-money laundering policies.

You will need to provide a photo I.D. and proof of residence when requesting your cashout, so make sure you have these on hand to speed up the process.

No, we do not charge any fees on deposits and withdrawals. However, blockchain fees do apply, as with any crypto transaction. But these fees are still far lower than those associated with fiat currencies. This is just one of the reasons why players are turning to crypto for online gambling.

That’s an easy one - Coinbase! We suggest using a trusted crypto exchange and wallet, and Coinbase is certainly the most popular among players. See our Punt Casino Bitcoin Guide on how to set up your Coinbase account and purchase your crypto.

And if you’re new to Bitcoin gambling, the Punt Casino Blog is certainly worth a peek. Here, you can find in-depth guides on how to deposit, claim bonuses, play games, and it even includes a few tips and tricks to help you master online gambling.

We currently accept Bitcoin, Bitcoin Cash, and Litecoin deposits and withdrawals. But stay tuned, as we have many more cryptos coming your way very soon. The advantages of depositing and withdrawing your funds using crypto include faster, safer, and cheaper transactions, so don’t miss out.

It might be that your transaction has not yet been approved on the blockchain. Or, it’s possible that Punt may still be processing your withdrawal, which could take up to 7 business days. However, this is rarely the case, and your funds should be on their way to you shortly.

Make sure you have met the wagering requirements if you have claimed a bonus, as this may also be the reason why your withdrawal has not been paid. Check our Terms and Conditions or the Bonus FAQ for a better understanding of wagering requirements.

Bonus FAQ

Unless stated otherwise, all Punt casino bonuses and coupons can be used only on slots and Keno. However, we do offer promotional bonuses that include all our games from time to time, so keep an eye on the Promotions menu for the hottest promos in the biz.

Yes. All deposit bonuses, no deposit bonuses, free spins packages, and Punt Casino coupons come with specific wagering requirements. You can view the bonus rules in our Terms and Conditions for a clear understanding of how the wagering requirements work for each bonus.

Before claiming your bonuses and coupons, make sure you are willing to meet the necessary minimum deposit requirements. Our Welcome Package, for example, requires a minimum deposit of $30 to claim. You can also view the promotional terms in the Promotions menu before claiming.

Unless stated otherwise, most of our casino coupons must be claimed AFTER making your deposit. Your bonus coupons can be claimed by inserting the bonus code in the Cashier menu under “Coupons” once you’ve signed in and made your deposit.

Punt Casino offers loads of different bonuses and coupons to choose from, and we add new promos frequently too. With free spins packages, deposit bonuses, no deposit bonuses, casino free chips, and much more in store, Punt is the most rewarding crypto casino for online players.

Want to know more about claiming bonuses? Visit the Punt Casino Blog - you’ll find stacks of guides and tips on how to claim the best online casino bonuses at Punt.

Considering claiming our massive Welcome Package? Then you’ve already taken the first step to unlocking the ultimate casino bonus at Punt.

If you haven’t signed up yet, you can use our quick and easy deposit window on the Punt Casino home page to register, deposit, and claim your Welcome Package all in one go.

Alternatively, you can proceed to the Cashier menu and claim your Welcome Package in the “Coupons” section by inserting the bonus code PUNTNEW in the space provided. Remember that you will need to deposit BEFORE claiming this bonus.

A wagering requirement is a rule set out in a promo or bonus that determines how much a player needs to wager before being eligible to cash out their funds.

For example, should you deposit $100 and claim a 100% bonus that requires a 40x playthrough requirement, you must first wager the amount of your deposit ($100) and the amount of your bonus ($100) 40x before requesting a cashout. This means that you must wager at least $8,000 ($200 X 40 = $8,000) before requesting your withdrawal.

You can view all your active and recommended promotional offers and coupons in the Cashier menu under “Coupons”. Here, you can browse available bonuses and claim your coupons after making a deposit (if needed).

You can also check the playthrough requirements for each bonus, as well as the minimum deposit required to be eligible for the bonus offer.

There are two main reasons why this could happen:

  1. If you have not used the quick-deposit window to register, claim your bonus, and make your first deposit, then it’s possible that you have not yet redeemed your Welcome Bonus. If this is the case, proceed to the Cashier menu and claim your bonus using the code PUNTNEW in the “Coupons” section after depositing.
  2. Make sure you have met the minimum deposit requirements for claiming the Welcome Package. Your first deposit must be at least $30 or more in order to claim it, so keep that in mind.

Also, make sure that you have inserted the correct bonus code when claiming your Welcome Package. If these reasons do not apply to you, please contact our friendly support via live chat or email at [email protected]

Games FAQ

Once you have registered with an account, you can access all Punt Casino games through our Instant Play lobby. Here, you will find game menus with slots, table games, video poker, and specialty games.

You’ll have the option to play online casino games for real money or in practice mode when hovering your mouse pointer over the game icon in the menu. These options are available for mobile devices too. Simply click on your preferred option (real money or practice) to load the game, and you can start winning right away.

Yes, you can. We accept various cryptocurrencies for both deposits and withdrawals at Punt. You’ll have Bitcoin, Bitcoin Cash, and Litecoin on the menu with more coming very soon.

Just remember that your crypto deposit will reflect in your player account in your chosen fiat currency to play with. When you’re ready to cash out, you can request your withdrawal to be paid out in any of our accepted cryptocurrencies - your choice, our pleasure.

Our games are 100% safe and fair to play, and you can quote us on that. A cutting-edge Random Number Generator (RNG) produces a truly random outcome for each and every casino game at Punt.

But, we are Punt, and that means we go the extra mile. For that reason, our online casino is also externally audited by professional third-party auditors to ensure fair online gambling at all times.

Of course! All Punt Casino games from RealTime Gaming are mobile-friendly, and that goes for our entire casino website too. You can register, deposit, claim your bonuses, play the best bitcoin games, and cash out using mobile devices at Punt.

Yes, every single one. By depositing any of our accepted cryptos (BTC, BCH, LTC) you can start playing any Punt Casino crypto games instantly. With crypto poker, blackjack, roulette, keno, specialty games, and a massive selection of high-end slots, Punt is the crypto player’s paradise.

We’re not stingy - of course, you can! You can try out any of our games in practice mode to test them out, and switch over to “WIN FOR REAL” on the right side of the game interface.

You won’t even need to register to play our casino games for free. But if you want to get your hands on those life-changing wins waiting at Punt, signing up and playing for real is definitely the way to go.

Try clearing your cookie data and cache in your browser, as this may be the culprit. Should the game still not load, please contact us via email at [email protected], or directly from the live chat function located at the bottom-right corner of the screen.

Our casino software tracks everything you do while playing your favorite games at Punt. Every single spin of the reels or bet on a table is recorded, along with your transactions. If an error occurs or the game freezes, simply refresh the page and continue from where you left off.

Security FAQ

If you’re playing with a fully-registered Bitcoin casino such as Punt, then yes, you are safe. Crypto gambling offers higher levels of security thanks to anonymous transactions. Our website is also fully encrypted with a 256-bit SSL Security Certificate, similar to that of most major financial institutions to protect your funds and privacy at all times.

And to top it off, Punt Casino is fully licensed with a Curacao Gaming License, the highest-ranking gaming license a crypto casino can obtain. Our site is also audited by third-party consultants to ensure that our games are fair at all times, and remain that way.

Yes, for the most part, it is. Signing up with a Punt Casino account only requires an email address and a password, which means you won’t have to share any personal information when joining the casino.

As for your transactions, deposits and withdrawals at Punt are totally anonymous thanks to the power of crypto. Your private banking details are not required when performing transactions. Only your crypto deposit addresses are needed, which do not contain any of your personal info.

Yes. Your privacy is of utmost importance to us. We want you to feel 100% safe and secure while playing at Punt Casino, which is why we use an impenetrable firewall and the highest level of SSL encryption to protect your personal information at all times.

Your private information will not be shared with anyone, and thanks to our crypto deposit and withdrawal options at Punt, your banking information cannot be exposed.

You will only be required to upload identification documents once you request a cashout. All we require is a photo I.D. and proof of residence. This is not only to protect the casino from fraudulent activity, but also to protect our players and to provide a safe and trustworthy online gambling platform.

You can submit your documents in the Profile Information menu when clicking the drop-down menu in the top-right corner of the screen in the Punt Casino Lobby after signing in to your account.

Got more Questions? We’re at your service 24/7!

Couldn't find what you’re looking for? Then send us a message now via the live chat straight from the Punt Casino platform. We’re always happy to assist in any way possible. Our live support team is standing by 24/7 to answer your questions - don’t leave them hanging! And if you want to stay up to date with our casino news, promotions, and exciting casino events, follow us on our social media platforms for all the latest updates and giveaways at Punt Casino.

getting started
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3 steps are all you need to instantly bring the top online punt casino into your reach. Don't lose any more time when you could be winning the biggest international jackpots on over 200 online casino games. US players are welcome at our online casino!

Register a Player Account?

Play for Money Get full access to all games, exceptional support, services, bonuses and cash money jackpots.

Play for Fun, Try all our games for free and get comfortable with the on-screen navigation before depositing.

Making a Deposit

After registering a player account, visit the Cashier to make a secure deposit using the cryptocurrency of your choice and start playing to win Real Money riches.

Begin Playing

Once you have registered and made a deposit, play to win on more than 200 online casino games, each with their own unique symbols, bonus rounds and jackpots.

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