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Casino Customer Support – How to Get in Touch With Us
November 17, 2022
Casino Customer Support – How to Get in Touch With Us
November 17, 2022
How can our casino customer support help you?
Customer support is a foundational element of any brand – and goes a long way in ensuring consumer satisfaction, customer retention, and brand reputation.
At Punt Casino, we take our casino customer support seriously.
Like, super seriously.
Any query you may have, we’ve got you covered. Need help? We’re right there. Need clarification on something? We’ll clear it right up.
Let’s take a look at how you can get in touch with Punt’s online casino customer service.
Casino customer support: here’s how to get in touch
Our friendly and professional support agents are available to assist you around the clock, and they can be contacted day or night through Live Chat or email.
Don’t feel like speaking to a human? You don’t have to! Our comprehensive FAQ section will sort you out in no time.
Chat to us directly through Live Chat
You can chat to us right now! All you need to do is send us a message on Live Chat, and one of our helpful and knowledgeable support agents will happily assist you.
To open a Live Chat window, simply click on the Live Chat icon at the bottom right of your screen.
Simply click on ‘start a chat with us’, and then type your question into the Live Chat input field.
With Live Chat you can:
- Download your chat history in case you’d like to refer back to it at a later time
- Add an attachment
- Add emojis
- Send the chat to your email: Punt will send you a transcript of your chat with the agent
All of the above options can be accessed by clicking on the settings icon within the chat screen, located to the left of the text input field.
Send us an email
Perhaps you have quite a lengthy query, or prefer to add your attachments to an email instead of directly in the Live Chat window. Or maybe you’re just old school and really prefer communicating through email. You can do so when you send Punt Casino an email.
Get in touch with them through help@punt.casino.
Read our FAQ
If neither of the above appeals to you, then take a look at our comprehensive FAQ page.
We’ve covered the following categories:
- General casino questions, where we’ve answered questions such as the legality around bitcoin gambling, regulation, how to become a Punt Casino affiliate, and more.
- Account-related questions, where we cover everything from account registration, how to change your password, how to verify your email address, and how to opt into promotional comms.
- Deposit and withdrawal FAQs – including how to make a deposit, how to initiate a withdrawal, how to view your transaction history, and more
- Bonus-related questions, such as rules, types of bonuses, how to claim your welcome package, and how to view your bonuses and coupons
- Questions around games, such as how to play, game fairness, and more
- And finally, security-related FAQs, such as safety and security, privacy, and how to upload identity documents
Stay in the loop on social
Stay in touch (or in the loop) when you follow us on social.
We’re always posting about our latest giveaways, new game releases, product updates, and all-round general cool shiz. Plus, you can send us a message on Facebook, Twitter or Instagram and we’ll get back to you ASAP!
We’re excited to hear from you!
Punt takes casino customer support seriously. We want to be 100% sure that you are always happy with your Punt Casino experience, and that you always feel supported. We care about our players, and we make it our mission to always put you first. So, whatever you need, and whatever question you need answered, we’re here for you.
